Return and Refund Policy
Return & Refund Policy
At Relogents, we want you to be completely satisfied with your purchase. Every timepiece we deliver is carefully inspected to ensure top-notch quality. However, if you are not fully satisfied, our return and refund policy makes the process simple and transparent.
Eligibility for Returns
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Items can be returned within 7 days of delivery.
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The product must be unused, unworn, and in its original packaging, with all protective films, tags, and accessories intact.
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Returns will not be accepted for products showing signs of wear, damage, or alteration.
Non-Returnable Items
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Any watch damaged due to mishandling, water exposure, or improper use.
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Clearance or sale items marked as “Final Sale.”
Return Process
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Contact our support team via WhatsApp (+92 322 7967056) or email (relogents@gmail.com) within 7 days of receiving your order.
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Provide your order number, name, and reason for return.
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Our team will review your request and share the return shipping details.
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Once the returned item is received and inspected, we’ll notify you of the approval or rejection of your return.
Refunds
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Approved refunds will be issued within 5–7 business days after inspection.
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Refunds are made through the original payment method or store credit, depending on your preference.
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Shipping fees are non-refundable unless the product arrived damaged or defective.
Exchanges
We currently offer exchanges for defective or incorrectly delivered products. To request an exchange, contact our team using the details below.
Contact Us
For any questions or assistance regarding your order, feel free to reach out:
📞 WhatsApp: +92 322 7967056
📧 Email: relogents@gmail.com
Relogents is committed to providing exceptional quality and service with every order.